Metrics Harmonization – Global Maintenance and Reliability Indicators

When a company wants to compare maintenance and availability performance internally or externally, they need a common platform in terms of predefined indicators or metrics so that they can compare apples to apples. Comparison of metrics when the bases of calculation are not the same is a frustrating non value-added activity. This challenge has been met by SMRP (Society for Maintenance & Reliability Professionals) and EFNMS (European Federation of National Maintenance Societies vzw). These two maintenance organizations conducted a joint effort to compare and document standard indicators for maintenance and reliability performance.

The value for an organisation to use standardized indicators or metrics such as the indicators from the standard EN 15341 or the SMRP metrics are:

• Maintenance managers can rely on a single set of predefined indicators supported by a glossary of terms and definitions
• The use of predefined indicators makes it easier to compare maintenance and reliability performance across geographical borders
• When a company wants to construct a set of company indicators or scorecard, the development process based on predefined indicators will be simplified
• The predefined indicators can be incorporated in various CMMS software and reports
• The predefined metrics can be adopted and/or modified to fit specific requirements
• The need for discussion and debate on indicator definitions is ended and uncertainties are eliminated

The Global Maintenance and Reliability Indicators includes harmonized maintenance and reliability measures. The metrics were developed by the Society for Maintenance and Reliability Professionals (SMRP) and the key performance indicators were developed by the European Federation of National Maintenance Societies. A joint team representing both organizations developed the harmonized indicators document. All the measures included in this document are defined as the same or similar with any differences noted.

The objective of this harmonization document is to offer the global maintenance and reliability community a set of predefined indicators to be used by companies with a need to measure maintenance and reliability performance on a global basis. The indicators can be used by all organizations with a need to measure, track, report and compare maintenance and reliability performance.

The indicators or metrics are supported by a set of guidelines and examples of the calculation. This provides maintenance and reliability professionals with an easy-to- use guide for understanding of the indicators, and of the components included or excluded in the calculation of each indicator. The target group for the Global Maintenance and Reliability Indicators is comprised of: Maintenance managers, Asset managers, Plant managers, Operations managers, Reliability Engineers, Technical managers, General Managers or in general any other personnel who are involved with benchmarking, or maintenance and reliability performance measurement.

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